Electrolux

The Customer Service team at Electrolux Home and Outdoor Care Products conducted their first ever conference with Kevin. The weekend was fast paced, productive and highly successful. Excellent—great energy Kevin. Well done. Doug Williams, Financial Controller and Company Secretary Excellent. (I will) put into practice what has been discussed. Greg Scandurra, Administration Manager Excellent and very relevant to my job. P Nicholls Very good. V Glassborrow Very good. R Cann Excellent, very interesting. W Cook (Kevin) knowledgeable, humorous. R Dekker Very good, very informative. I Lim Fast paced and humorous, great rapport with participants. Very enjoyable. T Lown Excellent, informative and run methodically. Good mix of humour/seriousness/experience. C Tikfesis Excellent. Lindsay Excellent!! Great with getting interaction going. W Peniciuk Excellent. Very explanatory on all issues. Lyn Great, relaxed and informative. G Boz Well structured. Good balance of work and leisure. Able to encourage and draw out comments and feedback. Excellent. R Jardine … and again in 2004! High quality, very professional. Right on target. Excellence. Many thanks for running such a successful and well managed seminar—once again. Feedback has been very good. Many thanks for the education and fun you provided for us all. D Williams, CFO Great, good interaction. Fantastic. P Pastir Got people out of comfort zones—thinking. Exercises laid out concisely. L Franic Very good. G Scandurra Excellent. W Penarunt Great, entertaining, interactive. C Tikfesis Very high standard. Brought the best qualities of the group out and encouraged relaxed, open participation. M McNair Excellent. Presented in an informative, people friendly way. Kevin, as in 2003, shows professionalism and enthusiasm. He knows his subject and can make his audience enthused and responsive. G Boz Great. V Glasborow Excellent. I Lim Excellent. G Dillow Very professional. Well done. C Gibbs Sales Training 2006 After working successfully with the Electrolux Customer Service team for three years in key areas of customer service excellence training and telemarketing campaigns with smaller and marginal Electrolux accounts, Kevin was asked to design, develop and deliver a sales training program for the consumables/accessories/aftercare team. The workshop was attended by senior executives (the Managing Director, National Sales Manager, National Marketing Manager, Financial Controller). The results were outstanding … as was the feedback, below: The quality of the workshop … was excellent. (Kevin) very professional and enjoyable to listen to. B Speller National Marketing Manager Exceptional quality, delivery and information. J Huitfeldt Product Manager, Consumables and Accessories Excellent. D Mardon Invigorating - Kevin was easy to relate to, never loses you. G Gallus Right on the money, as always. Doug Williams Financial controller Tops - very good. B Hall First class - excellent/relevant. M McNair Distribution and Aftermarket Manager Excellent. G Scandurra Very good. D Czerniak Excellent … gave an aspect of sales training which I can adopt. Presentation flowed and covered all aspects of sales. G Dillow Excellent - good balance between presentation and exercises. Encouraging atmosphere. R Jardine