Your Customer Service Charter of Excellence A complete set of over 30 templates, tools, resources and guidelines to design, develop and implement your organisation's Charter of Excellence. Contents - Customer Service Standards: Purpose/Objectives
- Benefits to Customers/The Team/Your Organisation
- Customer Service Charter of Excellence
- General Service Standards
- Customer Service Takes Priority
- Actioning Customers' Instructions
- Dealing with a Customer Enquiry
- Build Rapport with Your Customers
- Professional Customer Services: In Person
- Professional Customer Services: Telephone Response
- Member Complaints and Difficult Customers
- Your Commitment to Your Organisation
- Your Organisation's Commitment to You
- Team Work for Results
The price? Only$17.50 (AUD includes Australian gst). Download:the order form About Kevin Cahalane (Principal and founder of Sales & Service Momentum) Kevin has been involved in the fields of sales, service, management, retail, training and marketing, for 30 years. As an executive he has worked for companies such as IBM, and Melbourne's The Age newspaper. As a highly successful and well respected trainer he has conducted workshops, courses, seminars and programs for over 15,000 people involved in field sales, customer service, telephone sales, sales management training and marketing. He works closely with key decisionmakers in areas of planning, business development and strategy implementation. He has documented proof of adding millions of dollars to clients' bottom-line results. His articles have been published in over 30 newspapers and speciality magazines. He has published training programs and manuals, which are used by companies in industries such as publishing, manufacturing and distribution, service, finance, retail, hospitality, automotive, technology and more. Kevin commenced his training and development career in 1980 and has gained an outstanding reputation due to dynamic presentation style, involvement of participants, a high personal level of motivation, profound knowledge of his subject matter and a sense of humour. His ideas are practical, effective, profitable and can be implemented immediately for outstanding RESULTS. Kevin is an accredited Training and Skills Development Professional as well as a recognised keynote speaker who has presented around Australia, in New Zealand and the United States of America.
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