And We Guarantee Your Satisfaction!
The BEST Training Program Offer You'll EVER Receive, at the BEST Price If you ever wanted to deliver a customer service / team building training program to your people – what would be your strongest desire? - Be capable of delivering the training yourself or confidently hand the program over to a key member of your team?
- Deliver to small or larger groups, as you desire?
- Deliver your training in short, sharp 'chunks' (say from 1–3 hours or whatever timeframes you choose)?
- Tailor and customise the training to suit your people and their unique needs?
- Incorporate lots of exercises and reinforcement in your training?
- Have a program that is both stand-alone or you can incorporate modules into your current training Programs? A 'very best of' compilation!
- Have a program that is driven by real objectives and real key performance indicators?
- Gain real outcomes for your people and your organisation in one dynamic program?
- Possess the ability to use the same program over and over without paying expensive licence or participant fees?
Your expectations have just been exceeded! What does this outstanding Program contain? - A comprehensive Leader's Guide
- Incorporating: 16 training modules containing key training in customer service excellence, telephone response, complaints management and sales.
- It is a complete customer service program and each module is 1 – 2 hours duration (over 270 pages of quality training resources).
- Gives you up to 3+ days (24 hours) of customer service training, which can be delivered within timeframes of your choosing.
- You can train in selected, stand-alone modules, combine modules or add modules to your current in house customer service training program
- Each training module has a set of kpi's and objectives, some modules have suggested projects, and is laid out in an easy to follow format. Anyone in your organisation can conduct the training..
- Tools to create your own, customised participant workbooks and PowerPoint presentations.
- A complete set of notes and resource materials, to give to your people during or after their training. Handy tips, hints and guidelines – over 70 pages..
- An Introduction to Trainers manual; a complete 65 page guide to pre and post training, as well as handy reference material you can use in conjunction with this Customer Service Training Program.
Order Your program Now Download:the order form What does this Training Program cover?
This outstanding Customer Service Excellence Training Program covers... - An introduction to Customer Service Excellence
- Striving for total professionalism in Customer care
- What 'Excellent' customer service can achieve – or you, your Company
- The Nine Steps to Customer Service Excellence
- Maintaining a Positive Attitude
- Telephone Response – voice/manner and opening the conversation
- Discovering the needs of customers through questioning skills
- Listening Skills
- Why customers buy
- Making a professional offer
- Making a presentation to a customer
- Closing the Sale
- Cross selling and up selling skills
- Handling objections
- Positive ways to conclude a call
- Handling customer complaints and difficult customers for a WIN/WIN
- Follow through – making a call back to a customer
Incorporated in 16 modules with discussion exercises, skills practice exercises and projects. Order Your program Now Download:the order form What will the Customer Service Excellence Training Program Cost?
After reading about this DIY training program, you must be anxious to know the purchase price of the Customer Service Excellence program. We have been marketing the program since 1996, and updating it every year since, at a full price of $395.If you order now, the entire training and the skills development program is yours for...$197.00 for the electronically transmitted version (including 10% GST). Download:the order form We think you will agree that $197.00 is a reasonable investment which will repay itself over and over again in building the skills of your Team. Even if you only use a few of the 16 modules, you are still miles ahead In fact, you can't lose because... We absolutely, 100% guarantee your satisfaction or we will refund your purchase price! Sceptical of the low price?
Don't be. Just read the tiny sampling of testimonials from happy, satisfied managers who have had their people to our courses and workshops (starting in 1996). There are three reasons why we are making this incredible offer: - If you purchase our training program, we will send it to you by email (in a Word file) or by disc – whichever method you choose.
- We save on printing, packaging, postage (there is a small add on charge to cover costs, if that is your preferred despatch option).
- You gain a program that you can change, tailor, customise, brand, theme...basically, do with it what suits you (and your people) best! AND, you can use this program over and over again.
How's that for a WIN/WIN outcome?
BONUS OFFER 1
If you purchase the Customer Service Excellence Training and Skills Development Program now, we will give you a copy of Best of Customer Service Excellence. Taken from the first 40 editions of SaSeMo—hundreds of quality tips, hints, ideas and guidelines for you and your Customer Service Team
BONUS OFFER 2
We will email you, with our compliments, our 15 page Coaching Excellence for Results, Relationships and Revenue. It is packed with quality hints, tips, guidelines and formats to enable you to get the BEST out of your team. PLEASE ACT NOW – the price may rise at any time.
Let's summarise what you will receive: - A complete, proven Customer Service Excellence Training and Skills Development Program, notes/resource materials, Trainer's Guide and various templates.
- A free copy of Best of Customer Service Excellence.
- A free copy of our acclaimed Coaching Excellence for Results, Relationships and Revenue program.
- A 100% satisfaction guarantee.
Order Your program Now Download:the order form
What do people say about the Customer Service Excellence Training Program? Testimonials from senior managers who have utilised Kevin Cahalane's expertise to deliver his Customer Service Excellence program include:
Fantastic, it covered every possible learning objective I envisaged for the team.
Mike Clark, Lending Manager, Advantage Credit Union
(Kevin) pacey, knowledgeable, enthusiastic.
Shelley Carmichael, Training Manager, BP Australia |  |
Clear, concise information with good participant involvement.
Wes Hobson, Corporate Planning Manager, CarParts Australia
(a division of Repco) |  |
THANK YOU Kevin, I will definitely recommend
your Customer Service Excellence program.
Violeta Meier, Retail Support Centre Manager, Hallmark Cards Australia |  |
The topics (at our Customer Service Conference) were all relevant to our needs and presented in a fun and uplifting way. The team have truly been working as a team since our weekend away Thank you.
Kym Tipping, Customer Service Manager, Gilette Australia
| Your training of our security officers, with the Customer Service Excellence program was invaluable and we received 'Excellent' feedback from all who attended I look forward to work you in the future to create many more Customer Service Champions! | 
Rachael Lambert, Managing Director, National Protective Services (winner of a major Customer Service award – two years in a row!) |
Your time and effort in creating something uniquely special for us was greatly appreciated.
Ed Davis, General Manager,
SSL Leisure Services |  |
(Your Customer Service Excellence Training Program) is exactly what I have been looking for, thank you.
Nancy McKinnon, National Client Manager, Dentsply Australia Pty Ltd |  |
Other recent purchasers of this outstanding program include: - Australia Post
- AW Faber Castell
- Bionics of Australia
- Britax
- Brown Brothers of Millawa
- CSR
- Defence Health
- Dow Corning
- Fone Zone
- Hagemeyer Australia
- Kraft Foods
- Mobil Oil
| Onesteel Pacific Brands Pioneer RACQ Simplot Australia Smorgon Steel Sun Rice Australia The Laminex Group Toll Transport VGL Imex Yamaha Music Zurich Financial Services |
...as well as customers from New Zealand, the United Kingdom, Canada and the United States Order Your program Now Download:the order form The Customer Service Excellence Training
and Skills Development Program by Kevin Cahalane One of the Top Customer Service Trainers in Australia |
