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BPAustralia

Kevin delivered a tailored program for BP Australia. The brief was to design and develop the training to ensure everyone understood and adhered to a culture of Customer Service Excellence in their new Customer Service Call Centre. Here is some feedback from the participants:

Excellent (Kevin) pacey, knowledgeable, enthusiastic.
S Carmichael, Training Manager

Quality (was) very good, informative and precise.
D Bramley

Excellent in the way that it involved everyone and helped to develop mutual ideas.
T Bateman

Excellent. Helped me to better understand about customer service.
J Capparelli

Fantastic
P Helu

Excellent. (Kevin) open to feedback and suggestions.
L Pepper

Excellent.
J Morrisson

Excellent.
L Bourke

Very well planned. Very interactive.
A LeRoy

Professional/Excellent.
N McConnell

Kevin 'knows his stuff', puts participants at east ... relaxed atmosphere.
K Fitzpagrick

Very professional.
R Pedder

Very well presented and informative.
S Green

Well paced ... very professional attitude.
D Kyriaddes

Very good—very informative. Kevin encourages everyone to participate.
P C Lau

Very professional—interesting and humorous—well presented.
A Hosking

Great ... a fun way of learning.
C Buhagiar

Excellent.
M Fiorenti

Excellent.
L Galassi

First class, professional.
D McFadden

Professional course—very well run. (Kevin) kept the course moving, no time to be bored!
J Poulton

High quality of information ... well presented, interesting.
C Meilak

Excellent, good value. Very professional, easy to understand.
J Martini

Great.
L Zavitsamos

Excellent—knew the stuff backwards!
I Way

Better than I expected. Very enjoyable.
N Wynne

Excellent.
D Visser

Very professional. Good range of experiences (from Kevin).
A Jones

Great team building exercise. (Kevin) very knowledgeable/entertaining.
P Hackney

Excellent, well presented.
M Medina

Content was concise and relevant.
P Watters

Excellent.
T Brooks

High quality.
M Hartwell

Excellent, due to participation.
M Fowineau

Excellent content—mix of learning and fun. Kept my interest.
G Newry

Very informative—interesting content.
G Pritchard

Excellent quality and professionalism.
R Borg

Best Customer Service course I have attended.
A DeClerk

Very well set out and structured.
K Brunt

Very good quality and professionalism—kept everyone involved.
D Mason



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