BP Australia
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Kevin delivered a tailored program for BP Australia. The brief was to design and develop the training to ensure everyone understood and adhered to a culture of Customer Service Excellence in their new Customer Service Call Centre. Here is some feedback from the participants:
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Excellent (Kevin) pacey, knowledgeable, enthusiastic. Quality (was) very good, informative and precise. Excellent in the way that it involved everyone and helped to develop mutual ideas. Excellent. Helped me to better understand about customer service. Fantastic Excellent. (Kevin) open to feedback and suggestions. Excellent. Excellent. Very well planned. Very interactive. Professional/Excellent. Kevin 'knows his stuff', puts participants at east ... relaxed atmosphere. Very professional. Very well presented and informative. Well paced ... very professional attitude. Very good—very informative. Kevin encourages everyone to participate. Very professional—interesting and humorous—well presented. Great ... a fun way of learning. Excellent. Excellent. First class, professional.
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Professional course—very well run. (Kevin) kept the course moving, no time to be bored! High quality of information ... well presented, interesting. Excellent, good value. Very professional, easy to understand. Great. Excellent—knew the stuff backwards! Better than I expected. Very enjoyable. Excellent. Very professional. Good range of experiences (from Kevin). Great team building exercise. (Kevin) very knowledgeable/entertaining. Excellent, well presented. Content was concise and relevant. Excellent. High quality. Excellent, due to participation. Excellent content—mix of learning and fun. Kept my interest. Very informative—interesting content. Excellent quality and professionalism. Best Customer Service course I have attended. Very well set out and structured. Very good quality and professionalism—kept everyone involved. |
